This Cardholder Agreement (“Agreement”) outlines the terms and conditions under which the Greenlight Prepaid MasterCard has been issued to you by Community Federal Savings Bank (“Community Federal Savings Bank” or “Issuer”). The Issuer is an FDIC-insured member institution. “Card” means the Greenlight Prepaid MasterCard issued to you by Community Federal Savings Bank. By activating the Card, you agree to be bound by the terms and conditions contained in this Agreement. “Card Account” means the records we maintain to account for the value of claims associated with the Card. “You” and “your” mean the person or persons who have received the Card and are authorized to use the Card as provided for in this Agreement, including Sub-Account Cardholders unless specified otherwise. “We,” “us,” and “our” mean the Issuer, our successors, affiliates, or assignees.
“Greenlight” means Greenlight Financial Technology, Inc. who provides the Greenlight Services under the card program. “Greenlight Services” means the prepaid account services operated by Greenlight that, among other features, provide the Primary Accountholder (or the designee of the Primary Accountholder where applicable) with the ability to control and monitor the Primary Account and Sub-Account(s), including specifically the ability to set spending parameters and approve purchases for any Sub-Account(s). “Primary Account” means the Primary Accountholder’s Card Account. “Primary Accountholder” means the individual that opens and is responsible for the Primary Account and Sub-Account(s); the Primary Accountholder may assign certain responsibilities and obligations to a designee, where specifically provided in this Agreement. A “Sub-Account” means a Card Account that is a sub-account of the Primary Account, established by the Primary Accountholder and utilized for the purpose of identifying, monitoring and approving Card transactions by a Sub-Account Cardholder. In no event may a designee of the Primary Accountholder establish a Sub-Account, or close an existing Sub-Account. “Sub-Account Cardholder” is any individual authorized to use a Sub-Account by the Primary Accountholder or a designee of the Primary Accountholder. Greenlight does not hold funds; any funds that you may add to your Card Account are solely held by Community Federal Savings Bank. The maximum amount that may be held in a Primary Account is $10,000.
You acknowledge and agree that the value available in the Card Account is limited to the funds that you have loaded into the Card Account or have been loaded into the Card Account on your behalf. The cardholder agrees to sign the back of the Card immediately upon receipt. The expiration date of the Card is identified on the front of your Card. The Card is a prepaid card. The Card is not a credit card. The Card is not for resale. You will not receive any interest on your funds in the Card Account. The Card will remain the property of the Issuer and must be surrendered upon demand. The Card is nontransferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law. The Card is not designed for business use, and we may close your Card if we determine that it is being used for business purposes. We may refuse to process any transaction that we believe may violate the terms of this Agreement.
Our business days are Monday through Friday, excluding federal holidays, even if we are open. Any references to “days” found in this Agreement are calendar days unless indicated otherwise. Write down your Card number and the customer service phone number provided in this Agreement on a separate piece of paper in case your Card is lost, stolen, or destroyed. Keep the paper in a safe place. Please read this Agreement carefully and keep it for future reference.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money-laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.
The funds underlying your Card Account are FDIC-insured up to the applicable limits, provided we have been able to fully verify your identity.
You must activate your Card before it can be used. You may activate your Card by calling 888-483-2645 or via the Greenlight application. You will need to provide personal information in order to verify your identity.
Upon activation of a Card, you will be prompted to create a Personal Identification Number (“PIN”) for your corresponding Card Account. You may change your PIN for your Card Account within the Greenlight application or by calling 888-483-2645. You should not write or keep your PIN with your Card. Never share your PIN with anyone. When entering your PIN, be sure it cannot be observed by others and do not enter your PIN into any terminal that appears to be modified or suspicious. If you believe that anyone has gained unauthorized access to your PIN, you should advise us immediately following the procedures in the paragraph labeled “Your Liability for Unauthorized Transfers.”
The Primary Accountholder is responsible for all authorized transactions initiated and fees incurred by use of your Card(s), including all transactions permitted or approved on any Sub-Account(s). If you permit another person to have access to your Cards or Card numbers, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each Card according to the terms and conditions of this Agreement.
The Primary Accountholder or a designee of the Primary Accountholder may request Sub-Accounts in connection with the Greenlight Services. The maximum number of Sub-Accounts permitted is five (5). You must notify us to revoke permission for any person you previously authorized to use a Card. If you notify us to revoke another person’s use of a Card, we may revoke that Card and issue a new Card with a different number. You remain liable for any and all usage of an additional Card you authorize.
By activating the Card or by retaining, using or authorizing the use of the Card, you, the Primary Accountholder, represent and warrant to us that: (i) You are at least 18 years of age (or older if you reside in a state where the majority age is older); (ii) you are a U.S. citizen or alien residing in a state or the District of Columbia; (iii) you have provided us with a verifiable U.S. street address (not a P.O. Box); (iv) the personal information that you provide to us in connection with the Card is true, correct, and complete; (v) you received a copy of this Agreement and agree to be bound by and to comply with its terms; and (vi) you accept the Card.
Funds may be added to your Primary Account, called “value loading” at any time, subject to the restrictions below. The initial value load, as well as each value reload, is referred to in this Agreement as a “load.” Your Primary Account may be loaded via either (i) a debit card transaction from your Funding Account; or (ii) an ACH debit transaction from your Funding Account; or (iii) a direct deposit of wages authorized by either you or a Sub-Account Cardholder. A “Funding Account” is the Primary Accountholder’s or a designee of the Primary Accountholder’s account at a third-party financial institution that is used to add funds to the Primary Account.
The Primary Accountholder or a designee of the Primary Accountholder may load funds to the Primary Account by authorizing Greenlight to initiate a debit card transaction or an ACH transaction from the Funding Account for a specified amount on either a one-time or recurring basis. Such authorization shall be provided by the Primary Accountholder or a designee of the Primary Accountholder to Greenlight via the Greenlight application. Both the Primary Accountholder and any designee of the Primary Accountholder may authorize a load from any Funding Account used to add funds to the Primary Account. BY CONNECTING A FUNDING ACCOUNT TO THE PRIMARY ACCOUNT, THE OWNER OF SUCH FUNDING ACCOUNT AUTHORIZES ANY PARTY WITH ACCESS TO THE PRIMARY ACCOUNT TO INITIATE LOADS FROM THAT FUNDING ACCOUNT.
The Primary Accountholder or a designee of the Primary Accountholder may load the Primary Account by debit card. The minimum amount of an initial value load by debit card is $20.00. For subsequent reloads made using a debit card, the minimum amount of such reload is $20.00.
The Primary Accountholder, or designee of the Primary Accountholder, may load the Primary Account by ACH. The minimum amount of an initial value load by ACH is $20.00. The minimum amount of any subsequent reload is $1.00.
ACH DEBIT AUTHORIZATION
The Primary Accountholder authorizes Greenlight to initiate one or more debit entries to the Funding Account for the amounts requested by the Primary Accountholder, or designee of the Primary Accountholder, for purposes of funding the Card Account using the Automated Clearing House (“ACH”). The Primary Accountholder authorizes Greenlight to continue to debit the Funding Account for requested Card Account loads until this authorization is revoked, which can only be done by calling 1-888-483-2645. The Primary Accountholder understands that it may take Greenlight up to three (3) business days to process such a revocation. The Primary Accountholder acknowledges that debits to the Funding Account under this authorization must comply with U.S. laws.
Any Sub-Account Cardholder may load their account by direct deposit of wages or salary paid by an employer of such party. A Sub-Account Cardholder’s direct deposit will be attributed to the individual Sub-Account Cardholder’s Sub Account. The maximum amount of a direct deposit to all Sub-Accounts is $5,000 per month. The minimum amount requirement for direct deposit is $1.00.
In order to receive direct deposit value loads, the Primary Accountholder or Sub-Account Cardholder must provide the employer with the account number and routing number of the Sub-Account. Contact email@example.com or call us at 1-888-483-2645 to obtain the account number and routing number for the Sub-Account.
By authorizing a Sub-Account Cardholder to load by direct deposit, the Primary Accountholder, or designee of the Primary Accountholder, is authorizing the employer to deposit funds into the Sub-Account. The direct deposit agreement with the employer may include additional terms and conditions outside the scope of this Cardholder Agreement, and you authorize the Sub-Account Cardholder to accept those additional terms and conditions, which shall govern in the event of any inconsistency between the direct deposit agreement, on the one hand, any provision of this Cardholder Agreement, on the other. Issuer reserves the right to reject or limit transfers via direct deposit in its sole discretion, and may reject or suspend any direct deposit that has identifying information that does not match the identifying information (such as name or Social Security number) that Greenlight may have on file for the payee.
Funds from direct deposits will generally be available on the day the Issuer receives the transfer, pending Greenlight’s fraud prevention review. In case of transmission error, or transfer irregularity, your ability to spend the direct deposit funds may be delayed. If this occurs, then funds will generally be available within five (5) business days after the transfer.
Limitations on amounts that may be added to your Primary Account and associated fees may be found on the Fee Schedule and Limitations table. You can obtain information on how to load your Primary Account within the Greenlight application. You will have access to your funds immediately for an initial value load after activation; subsequent value loads will be made available in accordance with the Issuer’s funds availability policy. For value loads made via the ACH, Greenlight (and not the Issuer) may, in its sole discretion, make funds available sooner. The Primary Accountholder (and his/her designee, if any) is encouraged to use the Greenlight application to confirm when fund loads are available. Personal checks, cashier’s checks, and money orders sent to the Issuer or Greenlight are not an acceptable form of loading.
Your prepaid Card Account and associated direct deposit account number cannot be used for preauthorized direct debits from merchants or from utility or Internet service providers. If presented for payment, these preauthorized direct debits will be declined and your payment to the merchant or provider will not be processed. The bank routing number and direct deposit account number are for the purpose of initiating direct deposits to your prepaid Card Account only. You are not authorized to provide this bank routing number and direct deposit account number to anyone other than your employer or payer.
Your Card may be used for retail purchases and telephone or Internet purchases. There are limitations on these transactions as well as limitations on the loading and card balance. This information may be found on the Fee Schedule and Limitations table.
You may use your Card to purchase or lease goods or services everywhere MasterCard is accepted as long as you do not exceed the value available on your Card Account. Some merchants do not allow cardholders to conduct split transactions where you would use the Card as partial payment for goods and services and pay the remainder of the balance with another form of legal tender. If you wish to conduct a split transaction and it is permitted by the merchant, you must tell the merchant to charge only the exact amount of funds available on the Card to the Card. You must then arrange to pay the difference using another payment method. Some merchants may require payment for the remaining balance in cash. If you fail to inform the merchant that you would like to complete a split transaction prior to swiping your Card, your Card is likely to be declined.
If you use your Card at an automated fuel dispenser (“pay at the pump”), the merchant may preauthorize the transaction amount up to $100 or more. If your Card is declined, even though you have sufficient funds available, pay for your purchase inside with the cashier. If you use your Card at a restaurant, a hotel, for a car rental purchase, or for similar purchases, the merchant may preauthorize the transaction amount for the purchase amount plus up to 20% or more to ensure there are sufficient funds available to cover tips or incidental expenses incurred. Any preauthorization amount will place a “hold” on your available funds until the merchant sends us the final payment amount of your purchase. Once the final payment amount is received, the preauthorization amount on hold will be removed. It may take up to 30 days for the hold to be removed. During the hold period, you will not have access to the preauthorized amount.
If you use your Card number without presenting your Card (such as for a mail order, telephone, or Internet purchase), the legal effect will be the same as if you used the Card itself. For security reasons, we may limit the amount or number of transactions you can make on your Card. Your Card cannot be redeemed for cash. You may not use your Card(s) for gambling, including online gambling, or any illegal transaction.
Each time you use your Card, you authorize us to reduce the value available in your Card Account by the amount of the transaction and any applicable fees. You are not allowed to exceed the available amount in your Card Account through an individual transaction or a series of transactions. Nevertheless, if a transaction exceeds the balance of the funds available on your Card, you shall remain fully liable to us for the amount of the transaction and any applicable fees. If your Card Account has a negative balance, Greenlight reserves the right to suspend Greenlight Services until the Primary Accountholder satisfies the negative balance. Furthermore, in the event that the balance of your Primary Account is insufficient to cover the amount owed, whether such amount is owed to the Issuer or Greenlight, the Primary Accountholder authorizes Greenlight to debit the Funding Account for the amount owed. The Primary Accountholder may revoke such authorization at any time by terminating enrollment in the Greenlight Services. Greenlight will send the Primary Accountholder an electronic notification, which will state the amount to be debited.
If you authorize a transaction and then fail to make a purchase of that item as planned, the approval may result in a hold for that amount of funds for up to ten (10) days. All transactions relating to car rentals may result in a hold for that amount of funds for up to forty-five (45) days. Upon the expiration of any hold period, any funds held and not charged for that transaction will be made available.
If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Card for such refunds and agree to the refund policy of that merchant. Neither the Issuer nor Greenlight is responsible for the delivery, quality, safety, legality or any other aspects of goods or services that you purchase from others with a Card. All such disputes must be addressed and handled directly with the merchant from whom those goods or services were provided.
If you need to replace your Card for any reason, please contact us at 888-483-2645 to request a replacement Card. You will be required to provide personal information which may include your Card number, full name, transaction history, copies of accepted identification, etc. There may be a fee for replacing your Card (please see the fee schedule for details).
You should get a receipt at the time you make a transaction using your Card. You agree to retain, verify, and reconcile your transactions and receipts. Some merchants may not provide a receipt for small dollar purchases.
You are responsible for keeping track of your Card Account available balance. Merchants generally will not be able to determine your available balance. It is important to know your available balance before making any transaction. You may obtain information about the amount of money you have remaining in your Card Account by calling 888-483-2645. This information, along with a one hundred eighty (180) day history of Card Account transactions, is also available within the Greenlight application. You also have a right to obtain a one hundred eighty (180) day written history of Card Account transactions by calling 888-483-2645 or by writing us at Cardholder Services, P.O. Box 71402, Salt Lake City, UT 84171. You will not automatically receive paper statements.
We may disclose information to third parties about your Card or the transactions you make:
If we do not properly complete a transaction from your Card on time or in the correct amount according to our Agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
Contact us at once if you believe your Card has been lost or stolen. Telephoning is the best way to minimize your possible losses. If you believe your Card has been lost or stolen, or that someone has transferred or may transfer money from your Card Account without your permission, call us at 888-483-2645. Under the MasterCard rules, your liability for unauthorized card transactions on your Card Account is $0.00 if you notify us within two (2) business days and you exercise reasonable care in safeguarding your Card from loss, theft, or unauthorized use. This reduced liability does not apply if a PIN is used as the method of verification for a disputed transaction or you have reported two (2) or more incidents of unauthorized use in the immediately preceding twelve (12) month period. If you notify us within two (2) business days of any unauthorized transactions, you can lose no more than $50.00 if someone used your Card without your permission. If you do not notify us within two (2) business days after you learn of the loss or theft of your Card and we can prove that we could have stopped someone from using your Card without your permission if you had promptly notified us, you could lose as much as $500.00.
Also, if you become aware of and/or your statement shows transactions that you did not make, notify us at once following the procedures stated in the paragraph labeled “Information About Your Right to Dispute Errors.” If you do not notify us in writing within sixty (60) days after you become aware of the transaction and/or after the transaction history was made available to you, you may not get back any value you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the value if you had notified us in time and you are grossly negligent or fraudulent in the handling of your Card. If your Card has been lost or stolen, we will close your Card Account to prevent further losses.
Your Card and your obligations under this Agreement may not be assigned, except as permitted by this Agreement. We may transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. We do not waive our rights by delaying or failing to exercise them at any time. If any provision of this Agreement shall be determined to be invalid or unenforceable under any rule, law, or regulation of any governmental agency, local, state, or federal, the validity or enforceability of any other provision of this Agreement shall not be affected. This Agreement will be governed by the law of the State of New York except to the extent governed by federal law.
We may amend or change the terms and conditions of this Agreement at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. However, if the change is made for security purposes, we can implement such change without prior notice. We may cancel or suspend your Card or this Agreement at any time. If (i) after an initial load your Card Account balance is $0.00 and your Card has been inactive for three (3) or more months; or (ii) we learn that a settlement will not be loaded to the Card and no other loads have been made, your Card Account may be closed. You may cancel this Agreement by returning the Card to us. Your cancellation of this Agreement will not affect any of our rights or your obligations arising under this Agreement prior to termination.
We may close this Card or temporarily or permanently limit specific activities the Card can perform at any time upon suspecting or observing potentially fraudulent activity or activity otherwise prohibited by this Agreement. In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our records. The Issuer reserves the right to refuse to return any unused balance amount less than $1.00.
In case of errors or questions about your Card Account, call 888-483-2645 or write to Cardholder Services, P.O. Box 71402, Salt Lake City, UT 84171 if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. We must allow you to report an error until sixty (60) days after the earlier of the date you electronically accessed your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared. You may request a written history of your transactions at any time by calling or writing us at the contact information listed above. You will need to tell us:
If you provide this information orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days of hearing from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your Card Account within ten (10) business days for the amount you think is in error (or twenty (20) business days, if the notice of error involves an electronic fund transfer to or from a Card Account within 30 days after the first deposit to the Primary Account was made), so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your question or complaint in writing and you do not provide it within ten (10) business days, we may not credit your Card.
For errors involving point-of-sale debit card transactions, we may take up to ninety (90) days to investigate your complaint or question. We will tell you the results within three (3) business days after completing the investigation. If we decide that there was no error, we will send you a written explanation. Copies of the documents used in the investigation may be obtained by contacting us at the phone number or address listed at the beginning of this section. If you need more information about our error-resolution procedures, contact us at the telephone number or address shown below in Customer Service.
Any translation of this Agreement is provided for your convenience. The meanings of terms, conditions and representations herein are subject to definitions and interpretations in the English language. Any translation provided may not accurately represent the information in the original English.
If you provide us with your mobile phone number or contact us from your mobile number, you are providing this phone number for us or any third party acting on our behalf to contact you at this number. You agree that we may use this phone number to contact you for any business purpose about your Card Account and you agree to be responsible for any fees or charges you incur as a result of providing this information. You may request this number not be used. We may offer options that allow you to receive or access text messages or other electronic communications from your mobile phone. By enrolling for these types of communications, you understand and agree to be responsible for any fees or charges you incur as a result of this enrollment. You agree that we may contact you from time to time regarding your Card Account in any manner we choose unless the law says we cannot. For example, we may contact you by mail, telephone, email, fax, recorded message, text message, or by using an automated dialer device. We may contact you at home, at your place of employment, on your mobile telephone at any time including weekends and holidays, at any frequency and leave prerecorded messages or messages with others. When we attempt to contact you, we may identify ourselves, our relationship and our purpose for contacting you even if others might hear or read it. Our contacts with you about your Card Account are not unsolicited. We may monitor or record any conversation or other communication with you.
For customer service or additional information regarding your Card, please contact us at:
Greenlight Prepaid MasterCard
75 5th Street NW Suite 2170
Atlanta, GA 30308
Greenlight Customer Service agents are available Monday to Friday 8:00 am to 11:00 pm EST, Saturday to Sunday 8:00 am to 9:00 pm EST.
From time-to-time, we may monitor and/or record telephone calls between you and us to assure the quality of our customer service or as required by applicable law.
We are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card.
We do not waive our rights by delaying or failing to execute them at any time. To the extent permitted by law and as permitted by the Arbitration below, you agree to be liable to us for any loss, costs, or expenses that we may incur as a result of any dispute or legal proceeding involving your Card Account.
NOTICE: THIS AGREEMENT REQUIRES ALL DISPUTES BE RESOLVED BY WAY OF BINDING ARBITRATION UNLESS YOU OPT-OUT AS DETAILED IN THE ARBITRATION SECTION BELOW.
READ THIS ARBITRATION PROVISION. UNLESS YOU ACT PROMPTLY TO REJECT THE ARBITRATION PROVISION BY OPTING OUT IN ACCORDANCE WITH PARAGRAPH a, CAPTIONED “OPT-OUT PROCESS,” THE ARBITRATION PROVISION WILL BE PART OF THIS AGREEMENT AND WILL HAVE A SUBSTANTIAL EFFECT ON YOUR RIGHTS, INCLUDING YOUR RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION, IN THE EVENT OF A DISPUTE.
You agree to pay us the fees set forth in the Fee Schedule below. Except as otherwise detailed below or where prohibited by law, all fee amounts will be withdrawn from your Funding Account.
Fee Schedule and Limitations
|Monthly Fee||$4.99 per month per Primary Account|
|Load via Debit Card, ACH, or Direct Deposit||No Fee|
|Card Replacement||First replacement is free; subsequent replacements are $3.50 per card|
|Card Replacement Express Delivery Fee (optional)||$19.95|
|Maximum Balance for a Primary Account||$10,000.00|
|Maximum Balance for a Sub-Account||$5,000.00|
|Minimum amount of an initial value load (by ACH or Debit Card)||$20.00|
|Minimum amount of a value reload by Debit Card||$20.00|
|Minimum amount of a value reload by ACH||$1.00|
|Maximum Debit Load Amount per Day per Primary Account||$500.00|
|Maximum Debit Load per Month per Primary Account||$2,500.00|
|Maximum ACH Load per Day per Primary Account||$50.00|
|Maximum ACH Load per Month per Primary Account||$200.00|
|Minimum Direct Deposit Load amount per Sub-Account||$1.00|
|Maximum Direct Deposit Load per Month per Family||$5,000.00|
|Maximum Total Load Amount per Family per Month||$5,000.00|
|Point-of-Sale Daily Spend Limit Per Sub-Account||$1,000.00|
|Point-of-Sale Monthly Spend Limit Per Sub-Account||$5,000.00|
|Point-of-Sale Daily Spend Limit Per Family (Primary + All Secondary Accounts)||$1,000.00|
|Point-of-Sale Monthly Spend Limit Per Family (Primary + All Secondary Accounts)||$5,000.00|
The Monthly Fee will be deducted from the balance on the Primary Account. If there are insufficient funds in the Primary Account, the monthly fee will be withdrawn from your Funding Account, pursuant to the authorization provided by the Primary Accountholder to Greenlight in this Agreement.
International Card transactions will be subject to the currency conversion rates of the card network operator (MasterCard), as such may be in effect and applied by MasterCard at the time of the Card transaction.
Your wireless carrier may charge fees for your data usage in connection with your use of Greenlight Services. The Greenlight Services’ fees are unrelated to any such fees that may be charged to you by a third party, arising from your use of Greenlight Services.